Help
Frequently asked questions
Minimums, pricing, dispatch, payment, invoicing and returns. If your question is not here, message us — we would rather answer it than have you guess.
Ordering
Who can buy from F&T Pet Products?
We sell wholesale to businesses — pet shops, grooming salons, breeders, veterinary clinics and distributors. If you are an individual pet owner, message us anyway and we will point you to a stockist or tell you what is possible.
What is the minimum order quantity?
Ten pieces per product. We keep it deliberately low so a small shop can test a line without committing to a full case — ten of one toy, ten of another, and you have a shelf.
There is no minimum on the order as a whole beyond that, so you can mix as many different products as you like.
How do I place an order?
There is no checkout on this site. Browse the catalogue, note the product codes (the number on each card, e.g. F&T-05), and send them to us on WhatsApp or by email with rough quantities. We reply with a quote covering rates, available stock, minimums and dispatch time. Once you confirm, we raise an invoice and dispatch.
Can I mix different products in one order?
Yes. Mixed cartons are fine, and you can mix sizes and colours within a product's minimum. It is the easiest way to trial several lines at once.
Can I see a sample before stocking a line?
If you are in Delhi NCR, come to the shop — Fur & Tails, J-9-A, opposite Brother's Bakery, Vishnu Garden, New Delhi 110018, open all 7 days, 11am – 9pm. Seeing and handling the stock beats any photograph.
Further away, ask about the specific product. For most lines it is easier to send a sample than to have you order on the strength of a picture.
Do you have more products than the 27 shown here?
The catalogue on this site is our own branded range. We also have access to a much wider supplier catalogue — leashes, harnesses, chains, bedding, bowls, grooming, snacks and cat products. If you are looking for something not listed here, ask.
Pricing & payment
Are the prices on this site final?
No. They are indicative per-piece wholesale rates, exclusive of taxes, and they move with input costs and order size. The rate on your quote is the one that applies. Larger quantities attract better slabs.
How do I pay?
Payment details are confirmed on your invoice at the time of order. We do not take payments through this website, and we will never ask for card details over WhatsApp or email.
Will I get a GST invoice?
Yes. We are GST registered — GSTIN 09BHMPG4001M1ZA — and every order is invoiced. Send us your GSTIN with your order so input credit flows correctly.
Delivery & returns
How long does dispatch take?
Typically 3–7 business days from confirmed order, anywhere in India. Transit time on top of that depends on your city and the courier. If you have a deadline, say so when you enquire and we will tell you honestly whether we can meet it.
What do you charge for shipping?
Freight depends on weight, volume and destination, and it is quoted with your order rather than hidden in the product price. Larger orders are cheaper per piece to ship.
Do you ship outside India?
Our standard service is pan-India. For export enquiries, contact us directly and we will tell you what is workable.
What if something arrives damaged or wrong?
Tell us within the window set out in our shipping and returns policy, with photographs of the carton and the goods, and we will replace the affected pieces or credit them against your next order.
Can I return stock that did not sell?
No — wholesale goods are sold on a firm basis and we cannot take back stock that simply did not move. This is exactly why we keep minimums low: trial a small quantity first, then reorder what works.
Other
Do you do private label or custom branding?
Ask us. It depends on the product and the quantity — some lines can carry your branding, others cannot.
How do I reorder what I bought last time?
Send us a photo of your previous invoice, or just the product codes, on WhatsApp. We will put the same order together again.